What is the hold policy at Gingarou Hotel?

What is the hold policy at Gingarou Hotel?

The hold policy at Gingarou Hotel is designed to secure your reservation while providing flexibility for guests during the booking process. Understanding this policy is essential for planning your stay and managing your payment expectations.

Standard Hold Duration

Gingarou Hotel typically places a temporary hold on your credit card for the full amount of your reservation at the time of booking. This hold usually remains active for 3-5 business days, depending on your bank's processing policies. During this period, the funds are not actually charged but are temporarily unavailable in your account.

Hold Release Process

If you need to cancel your reservation within the hotel's cancellation window, the hold is released automatically. However, it may take 5-7 business days for the held funds to become available in your account again, as this timeline depends on your financial institution's policies rather than the hotel's systems.

Check-in and Final Charges

Upon check-in, Gingarou Hotel will process the actual payment for your room charges, and any initial holds are typically replaced with the final transaction amount. The hotel may also place an additional incidental hold of $50-150 per night to cover potential extras like room service, minibar usage, or spa services.

Managing Your Hold

To avoid any inconvenience, ensure your credit card has sufficient available credit to accommodate both the room charges and incidental holds. If you're using a debit card, be aware that holds may temporarily reduce your available checking account balance.

Special Circumstances

For extended stays or group bookings, Gingarou Hotel may implement modified hold policies. Corporate rates and loyalty program members might also have different hold arrangements based on their account status.

For the most current information about hold policies or to discuss specific circumstances related to your reservation, contact Gingarou Hotel's reservations team directly.